Defining The Problem

• Breakdown

• CATWOE

• Challenge

• Chunking

• Context Map

• A Day In The Life Of..

• Is – Is Not

• How To

• The Kipling Method (5W1H)

• Moment of Truth (MoT) Analysis

• Positives, Negatives

• Problem Statement

• Purposing

• Reversal

• Setting priorities

• Storyboarding

• Value Analysis

• Visioning